• Net 30 days from invoice date, 1.5% per month charged on overdue accounts
  • Prepaid shipping on orders $3,000 or more
  • All products must be ordered in units by full pack size. See pack size requirements on our product list.


Orders for Purdue Pharma products will be invoiced at the prices in effect as of the date the order is submitted.  Product prices are subject to change at Purdue Pharma’s discretion and without notice. Provincial taxes, G.S.T./H.S.T. are not included.


Customer orders must be addressed to:    Purdue Pharma
580 Granite Court
Pickering, Ontario
L1W 3W8

Orders for narcotic and controlled products must be signed and dated by an individual who is duly authorized to purchase such products.  The original duly signed and dated order form must be received at the aforementioned address for processing.  Purdue Pharma will not accept telephone, email or fax orders for narcotic and controlled products.


Narcotic and controlled products: Purdue Pharma will not maintain backorders on narcotic and controlled products. Direct orders received for such products which cannot be immediately fulfilled will be automatically cancelled and new Purchase Orders will be required for unfilled orders.

All other products: Backorders for all other Purdue Pharma products will be shipped once the product(s) become(s) available, unless otherwise instructed by Purdue Pharma.


  • Purdue Pharma products are approved by Health Canada for sale and resale in Canada only and are NOT FOR EXPORT.  Exporting, or allowing or enabling the export by a third party of Purdue Pharma products outside of Canada is strictly prohibited.
  • Purdue Pharma customer agrees that it shall not directly or indirectly:
    • (i) export product from Canada to any other jurisdiction;
    • (ii) sell, transfer or distribute product for export from Canada to any other jurisdiction; and
    • (iii) sell for resale to any third party who the customer knows or suspects or reasonably should know or suspect will export product from Canada to any other jurisdiction.
  • Purdue Pharma customer agrees to enter into a written agreement with any party to whom it sells products for resale, requiring such party to comply with these Terms and Conditions as regards the prohibition on exports.
  • The sale of products confers a license to the customer to sell products in Canada only. Exporting or permitting the export of product outside of Canada may violate laws or infringe intellectual property rights in other jurisdictions.
  • If Purdue Pharma has reasonable grounds for believing that any customer has failed to comply with the terms and conditions of sale, Purdue Pharma reserves the right to withhold further sales or revoke approval of sales of its products to such customer.


Claims to Purdue Pharma for alleged damages or shortages or errors in order fulfillment (each a “Claim”) are applicable only in relation to direct orders.  In such an event, the customer asserting a Claim must report all relevant details of the Claim to Purdue Pharma Customer Service at 1-800-387-4501 or via email at customerservice@purdue.ca within five business days of receipt of the corresponding order. All products subject to a Claim must be retained by the customer and must not be refused on delivery.

Customers who purchased Purdue Pharma products from an authorized wholesaler or distributor and in respect of which it is alleged there were damages, shortages and/or errors in order fulfillment must contact said authorized wholesaler or distributor for return and/or credit instructions.

Failure to comply with the requirements described in this section respecting damaged or incorrect shipments will result in the refusal of any credit claims.


All alleged defects relating to Purdue Pharma products must be immediately reported to Purdue Pharma Customer Service at 1-800-387-4501.


These Terms and Conditions supersede all previous versions and are subject to change at Purdue Pharma’s discretion and without notice.  Purdue Pharma will notify its customers of any changes to these Terms and Conditions by posting the updated version on its website – www.purdue.ca