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Contact Us

Canadians with non-emergency enquiries should contact us at the appropriate coordinates below:

General inquiries

T: 905-420-6400 or toll free 1-800-387-5349
Purdue Pharma (Canada)
575 Granite Court, Pickering,
ON Canada L1W 3W8

Customer service (wholesalers and pharmacies)

Purdue Pharma Terms and Conditions
Purdue Pharma Return Goods Policy

customerservice@purdue.ca
T: 905-420-4955 or toll free 1-800-387-4501
F: 905-420-0385

Emergencies and Medical Advice

If you have a medical emergency or if you need specific medical advice, you should immediately contact your doctor, healthcare professional, poison control centre, or your local emergency room.

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Reporting Side Effects or Product Complaints With A Purdue Pharma (Canada) Medication

Important Note: Patients should always ask their doctors for medical advice about adverse events.

To report an adverse event (or suspected side-effect) or product complaint experienced with a Purdue Pharma (Canada) medication (prescription, non-prescription) please contact us.

Email:               ProductInfo@purdue.ca
Toll Free:         1-800-387-5349
Fax:                   905-420-6342

Adverse Event Reports can also be made directly to Health Canada through the Canada Vigilance Program at 1-866-234-2345.

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Medical and Scientific Information Related to Purdue Pharma (Canada) Products

Important Note: Purdue Pharma (Canada) provides medical information in response to unsolicited inquiries regarding Purdue Pharma (Canada) products only.

Toll Free:         1-800-387-5349 or
Email:              ProductInfo@purdue.ca

Licensing and partnerships

Cameron Carvalho
T: 905-421-3335
E: cameron.carvalho@purdue.ca

Funding requests (Not-for-profit and charitable organizations only)

E: grantscoordinator@purdue.ca

Careers

To learn more about our current opportunities or apply for a position, click here.

Media inquiries

Please contact: media@purdue.ca

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